Contact Tavern

Email the Editorial Team

The best way to reach us is by email. Write to editorial@tavern.ca and a member of the editorial team will read it. We are a small independent operation, so please give us a few business days to reply, and include as much detail as you can so we can actually act on it.

What to Contact Us About

A few things are especially useful to us, and a few are outside what we can do. Here is the honest split so you are not left waiting on an answer we cannot give.

We would like to hear about

• A real payout experience, good or bad, with the casino, the method you used and roughly how long it took. This directly feeds our testing.
• A correction. If a bonus figure, a withdrawal time or a licensing detail has changed or looks wrong, tell us and we will check it against the operator.
• A method or casino you would like us to test next, especially for Interac e-Transfer or crypto cash-outs.
• Questions about how our ratings work. The full method is on the how we rate page, but we are happy to explain a specific score.

What we cannot help with

We are an independent review site, not a casino and not a payment processor. We cannot access your casino account, release a stuck withdrawal, recover a lost deposit or change a bonus. If your money is held up at an operator, contact that operator's support directly, and if it is licensed in your province, escalate to the provincial regulator.

If You Need Gambling Support